XBLUE Tech Support & Professional Services Plans
Monthly Support Subscription
This plan provides month-to-month assistance that covers multiple service tickets and general support. The monthly fee is automatically charged each month to your credit card on file. The plan can be cancelled any time in Account Settiings, or call or send us an email to cancel your subscription, we are happy to help!
Product Registration and valid credit card information is required to purchase and maintain support plans from XBLUE. For more information please contact us:
Call 866-925-8312 or Click to Send Us a Message.
Single Ticket Support
Use this support option if you are experiencing a single problem that may require technical assistance from XBLUE until the issue is resolved. This is a One-Time support charge. To use this support ticket, enter your Name and Phone # in the Additional Info Order Notes field. Provide a brief description of your issue and we will put you in for a call back from our Tech Department. If you have any questions, please contact us and reference your Store.XBLUE Order Number.
Product Registration at Xblue.com and valid credit card information is required to purchase support plans from XBLUE.
For more information please contact us:
Call 866-925-8312 or Click to Send Us a Message.
Annual Support Subscription
This plan provides one full year of continuous assistance from date of plan purchase for multiple service tickets and general support. The annual fee is automatically charged each year to your credit card on file. The plan can be cancelled any time in Account Settings.
Product Registration and valid credit card information is required to purchase and maintain support plans from XBLUE. For more information please contact us:
Call 866-925-8312 or Click to Send Us a Message.
Advanced Professional Services Combo
Purchase this Plan if you require Professional Services and you do not currently have a Technical Support Plan or your system is out of warranty.
Professional Services are required for assistance with the following advanced applications:
- Remote IP Phone Setup
- Mobile Smartphone App Setup
- Multiple Server Networking / Internet Gateway
- VoIP Telephone Lines (SIP Trunk) Setup & Troubleshooting of Non-XBLUE Certified Lines
- VoIP End Points such as Non-XBLUE Certified IP Phones, Paging, Loud Bell Adapted & Door Boxes
Professional Service is provided for 30 days from date of purchase for each application.
3rd Party SIP Trunk Professional Services
This service is exclusively for assistance with 3rd party VoIP Telephone Lines (SIP Trunk) Setup & Troubleshooting of Non-XBLUE VoIP Lines. This professional service option is offered in addition to existing technical support. Contact support to verify potential compatibility of the 3rd party SIP Trunk provider’s services.
Call 866-925-8312 or Send Us a Message
Advanced Professional Services
This professional service option is offered in addition to existing technical support.
The XBLUE system must be covered by the 1st year warranty, monthly or annual support plans. Technical Assistance add-on for the following advanced applications:
- Remote IP Phone Setup (for QB & XBLUE Cloud Systems only)
- Mobile Smartphone App Setup (for QB & XBLUE Cloud Systems only)
- Multiple Server Networking / Internet Gateway
- Conversion of Audio Files for Upload of Music On Hold & Auto Attendant Custom Announcement
- VoIP Telephone Lines (SIP Trunk) Setup & Troubleshooting of Non-XBLUE Certified Lines
- VoIP End Points such as Paging, Loud Bell Adapted & Door Boxes
Professional Service is provided for 30 days from date of purchase for each application.
3rd Party IP Phone Provisioning
Professional Services for provisioning 3rd Party (None-XBLUE) IP / SIP End Points such as phones, conference phones and cordless phones for use on XBLUE QB and XBLUE Cloud systems.
This Professional Service option is offered in addition to existing technical support.
If the device can be used with the XBLUE QB or XBLUE Cloud system, we will determine the correct settings to make the device operational. However we do not guarantee the functionality of the third-party device.