XBLUE X50 VoIP Phone System

Use the following links or view our support videos.   If you cannot find what you need just contact us for assistance: Call 866-925-8312 or Click to Send Us A Message.

Links to Popular Support Topics:

Product Registration

Every New XBLUE system comes with a 1 year Manufacturer Warranty that includes
12 months of XBLUE Real Live U.S. Based Technical Support

Click Here To Register

 

Downloads - Software, VOX Files, Music On Hold Files

 

FAQ Topics & Step By Step Instructions

 

Documentation

 

Supplemental Documentation

X50 Integrated Maintenance Log

X50 Integrated Dump Log

X2020, X3030, X4040 and Sidecar Labels in Excel

 

System Defaults

Numbering Plan:

  • Extensions: 101 through 125
  • Operator: Dial 0 = Extension 101
  • Incoming Calls: Go to UCD group 430 (with all extensions as members)
  • Night Ringing: to AA0 (Auto Attendant 450)
  • Trunk Access Codes:
  1. PSTN Access: 701 to 70
  2. SIP Trunk Access: 711 to 718

 

User Names / Default Passwords:

System Administration SW Version previous to v10.2:

  • admin2583 / 000000
  • support / support
  • user / user

System Administration SW Version v10.2 and greater:

  • admin2583 / adminxxxxxx (where the xxxxxx is the lower-case, last 6-characters of the MAC Address. UPDATING YOUR SYSTEM? READ THIS!!!)
  • support / supportxxxxxx (where the xxxxxx is the lower-case, last 6-characters of the MAC Address. UPDATING YOUR SYSTEM? READ THIS!!!)
  • user / userxxxxxx (where the xxxxxx is the lower-case, last 6-characters of the MAC Address. UPDATING YOUR SYSTEM? READ THIS!!!)

Security Note: As with all Internet-connected systems, the default passwords must be changed to discourage unauthorized access. See Additional Security for the X25/50

 

Extension Level Passwords (dialed at the phone):

  • User Voice Mail: 0000
  • Automated Attendant Admin: 000000

Extension Level Online Programming Access:

  • X2020 Configuration: admin / 1234
  • Access requires an Internet browser and the phone's IP address

Follow these steps to obtain the IP address:

  1. At an X2020 phone, press the Menu Button
  2. Scroll down to Info and press Enter (the check mark button)
  3. Scroll down to IP Address

 

Day / Night Service Mode: Set for DAY by default

  • Manual Day / Night Operation: Dial *790 + Enter (Check Mark Key)
  • This code must be dialed at the Operator Extension
  • A half moon icon in the upper left corner of the display indicates Night

 

Network WAN Port, LAN Port & WiFi Defaults:

LAN Port Settings:

DHCP is set for output of IP addresses.

  • This means the LAN port will automatically provide IP addresses to phones and computers connected to the LAN port or a switch connected to the LAN port.
  • 192.168.10.1 is the default IP address of the LAN port.
  • This means a computer plugged into this port can access the X50 configuration programming utility by using an Internet browser. Enter this IP address into the browser where you would normally enter a website address.

 

WAN Port Settings:

DHCP is enabled to receive an IP address from another network.

  • This means the X50 WAN port will automatically receive an IP address from your network router or ISP (Internet Service Provider) equipment you plug it into.
  • The WAN port does not output IP addresses.
  • The IP address assigned to the WAN port by your network router can be used to access the X50 configuration programming utility by using an Internet browser running on a computer connected to the same network as the X50 WAN port. Enter this IP address into the browser where you would normally enter a website address.
  • This IP address may change if your network is reset. A static IP address may be set for the WAN port by going into the X50 Configuration > Advanced Setup > WAN.

 

WiFi Default Settings:

  • The SSID begins with XBN-GW followed by the last 6 MAC address characters
  • The wireless indicator on the the X50 unit will be lit solid blue when WiFi is enabled
  • WiFi is open by default and security must be enabled to prevent unauthorized access

 

If you cannot find what you need please contact us: Call 866-925-8312 or Click to Send Us A Message.

If you send us a message, be sure to include the best day, time, time zone and number for us to call. We will place your call-back request in queue starting at the time you indicated. Based on call volume, we will call you as close to that time as possible.

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