-------------- Forwarding All Calls to Another Location? --------------
The fastest and easiest way to forward all incoming calls to another location, cell phone number, home office or branch office is to…

 1. Call your phone company and have them forward all calls to the desired phone number.

 2. If XBLUE is your phone company, send us a message with:  Your Company Name, The Phone Number You Want Forwarded & The Phone Number To Forward To.   Click Here to Send Us a Message

XBLUE X50 VoIP Phone System

Use the following links or view our support videos.   If you cannot find what you need just contact us for assistance: Call 866-925-8312 or Click to Send Us A Message.

Links to Popular Support Topics:

Product Registration

Every New XBLUE system comes with a 1 year Manufacturer Warranty that includes
12 months of XBLUE Real Live U.S. Based Technical Support

Click Here To Register

 

Downloads - Software, VOX Files, Music On Hold Files

 

FAQ Topics & Step By Step Instructions

 

Documentation

 

Supplemental Documentation

X50 Integrated Maintenance Log

X50 Integrated Dump Log

X2020, X3030, X4040 and Sidecar Labels in Excel

 

System Defaults

Numbering Plan:

  • Extensions: 101 through 125
  • Operator: Dial 0 = Extension 101
  • Incoming Calls: Go to UCD group 430 (with all extensions as members)
  • Night Ringing: to AA0 (Auto Attendant 450)
  • Trunk Access Codes:
  1. PSTN Access: 701 to 70
  2. SIP Trunk Access: 711 to 718

 

User Names / Default Passwords:

System Administration SW Version previous to v10.2:

  • admin2583 / 000000
  • support / support
  • user / user

System Administration SW Version v10.2 and greater:

  • admin2583 / adminxxxxxx (where the xxxxxx is the lower-case, last 6-characters of the MAC Address. UPDATING YOUR SYSTEM? READ THIS!!!)
  • support / supportxxxxxx (where the xxxxxx is the lower-case, last 6-characters of the MAC Address. UPDATING YOUR SYSTEM? READ THIS!!!)
  • user / userxxxxxx (where the xxxxxx is the lower-case, last 6-characters of the MAC Address. UPDATING YOUR SYSTEM? READ THIS!!!)

Security Note: As with all Internet-connected systems, the default passwords must be changed to discourage unauthorized access. See Additional Security for the X25/50

 

Extension Level Passwords (dialed at the phone):

  • User Voice Mail: 0000
  • Automated Attendant Admin: 000000

Extension Level Online Programming Access:

  • X2020 Configuration: admin / 1234
  • Access requires an Internet browser and the phone's IP address

Follow these steps to obtain the IP address:

  1. At an X2020 phone, press the Menu Button
  2. Scroll down to Info and press Enter (the check mark button)
  3. Scroll down to IP Address

 

Day / Night Service Mode: Set for DAY by default

  • Manual Day / Night Operation: Dial *790 + Enter (Check Mark Key)
  • This code must be dialed at the Operator Extension
  • A half moon icon in the upper left corner of the display indicates Night

 

Network WAN Port, LAN Port & WiFi Defaults:

LAN Port Settings:

DHCP is set for output of IP addresses.

  • This means the LAN port will automatically provide IP addresses to phones and computers connected to the LAN port or a switch connected to the LAN port.
  • 192.168.10.1 is the default IP address of the LAN port.
  • This means a computer plugged into this port can access the X50 configuration programming utility by using an Internet browser. Enter this IP address into the browser where you would normally enter a website address.

 

WAN Port Settings:

DHCP is enabled to receive an IP address from another network.

  • This means the X50 WAN port will automatically receive an IP address from your network router or ISP (Internet Service Provider) equipment you plug it into.
  • The WAN port does not output IP addresses.
  • The IP address assigned to the WAN port by your network router can be used to access the X50 configuration programming utility by using an Internet browser running on a computer connected to the same network as the X50 WAN port. Enter this IP address into the browser where you would normally enter a website address.
  • This IP address may change if your network is reset. A static IP address may be set for the WAN port by going into the X50 Configuration > Advanced Setup > WAN.

 

WiFi Default Settings:

  • The SSID begins with XBN-GW followed by the last 6 MAC address characters
  • The wireless indicator on the the X50 unit will be lit solid blue when WiFi is enabled
  • WiFi is open by default and security must be enabled to prevent unauthorized access

 

If you cannot find what you need please contact us: Call 866-925-8312 or Click to Send Us A Message.

If you send us a message, be sure to include the best day, time, time zone and number for us to call. We will place your call-back request in queue starting at the time you indicated. Based on call volume, we will call you as close to that time as possible.

Featured Support Videos

X25 & X50 Network Connections

X25 / X50 Server Physical Connectors

How To Find X25 / X50 Server's IP Addresses

Added Security for X25 / X50 systems

How To Setup X25 / X50 Off Premise Extension

XBLUE X25 / X50 Integration Considerations