X25 VoIP Phone System Support

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Call 866-925-8312 or 
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Links to Popular Support Topics

View the Quick Start Guide
Must See when installing or reinstalling an X25 or X50 system

How to Find the X25 Server’s IP Address  Step by Step instructions to help you the system’s network address

Recording Auto Attendant Announcements  Explains how to record the system’s Auto Attendant greetings

Auto Attendant Programming  Programming steps to setup single digit dialing for incoming callers

Voice Mail to Email  Sample setup settings to enable voice mail messages to be emailed to system users

Ports Used in the X25 Server  List of Application and Ports Used for that application

Lightning Damage Diagnosis  How to test for server damage caused by lightning

FAQ & Step By Step Instructions

System Defaults

Numbering Plan:

  • Extensions: 101 through 116
  • Operator: Dial 0 = Extension 101
  • Incoming Calls: Go to UCD group 430 (with all extensions as members)
  • Night Ringing: to AA0 (Auto Attendant 450)
  • Trunk Access Codes:
  1. PSTN Access: 701 to 704
  2. SIP Trunk Access: 711 to 714

User Names / Default Passwords: System Configuration:

  • admin2583 / admin + last 6 alphanumeric characters of the WAN MAC Address
  • support / admin + last 6 alphanumeric characters of the WAN MAC Address
  • user / user

Security Note: As with all Internet-connected systems, the default passwords must be changed to discourage unauthorized access. See Additional Security for the X25/50 Extension Level Passwords (dialed at the phone):

  • User Voice Mail: 0000
  • Automated Attendant Admin: 000000

Extension Level Online Programming Access:

  • X2020 Configuration: admin / 1234
  • Access requires an Internet browser and the phone’s IP address

Follow these steps to obtain the IP address:

  1. At an X2020 phone, press the Menu Button
  2. Scroll down to Info and press Enter (the check mark button)
  3. Scroll down to IP Address

Day / Night Service Mode: Set for DAY by default

  • Manual Day / Night Operation: Dial *790 + Enter (Check Mark Key)
  • This code must be dialed at the Operator Extension
  • A half moon icon in the upper left corner of the display indicates Night

Network WAN Port, LAN Port & WiFi Defaults: LAN Port Settings: DHCP is set for output of IP addresses.

  • This means the LAN port will automatically provide IP addresses to phones and computers connected to the LAN port or a switch connected to the LAN port.
  • is the default IP address of the LAN port.
  • This means a computer plugged into this port can access the X25 configuration programming utility by using an Internet browser. Enter this IP address into the browser where you would normally enter a website address.
  • WAN Port Settings: DHCP is enabled to receive an IP address from another network.

    • This means the X25 WAN port will automatically receive an IP address from your network router or ISP (Internet Service Provider) equipment you plug it into.
    • The WAN port does not output IP addresses.
    • The IP address assigned to the WAN port by your network router can be used to access the X25 configuration programming utility by using an Internet browser running on a computer connected to the same network as the X25 WAN port. Enter this IP address into the browser where you would normally enter a website address.
    • This IP address may change if your network is reset. A static IP address may be set for the WAN port by going into the X25 Configuration > Advanced Setup > WAN.

    WiFi Default Settings:

    • The SSID begins with XBN-GW followed by the last 6 MAC address characters
    • The wireless indicator on the the X25 unit will be lit solid blue when WiFi is enabled
    • WiFi is open by default and security must be enabled to prevent unauthorized access

Featured Support Videos

X-25 & X-50 Network Connections

X50 Server's IP Addresses

How To Setup X25 / X50 Off Premise Extension

Added Security for X25 / X50 systems

X50 Server Physical Connectors

XBLUE X25 / X50 Integration Considerations