If you cannot find what you need, please contact us through our Product Support Group for assistance: Call 866-925-8312 or Click to Send Us A Message.
If you send us a message, be sure to include the best day, time, time zone and number for us to call. We will place your call-back request in queue starting at the time you indicated. Based on call volume, we will call you as close to that time as possible.
Every New XBLUE system comes with a 1-year XBLUE Manufacturer Warranty that includes Real Live U.S. Based Technical Support. Systems Purchased online at XBLUE.com come with a 2-year warranty and live support.
XBLUE Telephone Line customers receive continual live support for both their telephone lines and their XBLUE phone system. Learn More
This document provides a basic overview of wiring, connections and phone registration.
This document provides detailed information about features and programming.
This document provides information about the operation of extensions, voice mail and other user features.
This document provides users the information needed to use their telephone extension.
This document, written in Spanish, provides users the information needed to use their telephone extension.
Cordless Telephone Module Documents (product discontinued on 2/16/2020)
This document provides detailed information about installation, Programming and Operation of the Cordless Telephone Module.
This document provides information about cordless telephone operation when connected to the X16 using the Cordless Telephone Module.
System Setup Password: ####
Voice Mail Remote Code (Voice Mail Access Password / Code): 123
System Operator Extension: 301
Incoming Ringing Assignment (Auto Attendant Ring Setting): AA Only
Auto Attendant Answer Timer (AA Answer Delay): 10 Seconds
Extension Call Forwarding: Calls go to Voice Mail
Navigation Keys Used During Programming:
Note: Initial programming is done through any phone by pressing the program button.
Incoming Ringing Programming:
Here are the steps to program the X16 system to set all incoming call rings at all stations:
All phones will now ring on incoming calls until the AA answer delay timer expires
Ringing On / Off – Telephone Extension Ringer Adjustment:
Here are the steps to turn incoming call ringing on or off at each X16 digital telephone:
Repeat steps 4 and 5 for all the lines you want to adjust.
Automated Attendant Setup:
Here are the steps to set the automated attendant times and record the announcements:
The next steps are used to record the day, night and auxiliary out going messages (OGM)
For best audio quality, use the handset when recording your announcement.
Night Out Going Message: To record this announcement, scroll down to Night Time OGM and repeat steps 2 and 3 from the second set of instructions above.
Auxiliary Out Going Message: To record this announcement, scroll down to AUX OGM and repeat steps 2 and 3 from the second set of instructions above.