---
title: "X16 Phone System Support"
description: "The XBLUE X16 Telephone System is an all-inclusive system containing all the features your business will ever need. For X16 Support call us at 866-925-8312."
url: "https://xblue.com/customer-support-service/x16-support/"
date_modified: "2025-05-27T12:32:19-05:00"
---

# X16 Phone System Support

Contact XBLUE sales for additional X16 parts 866-925-8312

## X16 Digital Telephone

![X16-Phone-Charcoal-1024x777](https://xblue.com/wp-content/uploads/2018/12/X16-Phone-Charcoal-1024x777.png)

## X16 System Server

![X16ServerCallOuts](https://xblue.com/wp-content/uploads/2018/12/X16ServerCallOuts.png)

## [View the X16 Quick Start Guide - Must See When Setting Up a New X16 system](https://xblue.com/wp-content/uploads/2020/02/X16-QSG.pdf)

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## [X16 Video Guides](https://xblue.com/customer-support-service/x16-support-videos)

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## System Default Settings

**System Setup Password: The code is ####**

If your password has been changed or you forgot your password, contact Product Support at 866-925-8312

**Voice Mail Remote Code: The code is 123**

This code is set at each telephone by going into [Voice Mail Setup](https://xblue.com/customer-support-service/x16-support/voice-mail-setup/)

**System Operator Extension: Extension Number is 301**

The Operator Extension is programmable at one of the system phones in System Setup > Mail System > Attendant EXT#

**Incoming Ringing Assignment (Auto Attendant Ring Setting): AA Only**

Incoming calls ring at the operator extension only, and other extensions cannot pick up or answer incoming calls

**Auto Attendant Answer Timer (AA Answer Delay): 10 Seconds**

With this setting, incoming calls are picked up by the automated attendant after two or three rings

**Extension Call Forwarding: Calls go to Voice Mail**

Change this setting is each phones Call Forwarding settings

Contact XBLUE sales for additional X16 parts 866-925-8312

**Can’t find what you need?
****Call 866-925-8312 or [Click to Send Us a Message](https://xblue.com/contact-us/).**

If you send us a message, be sure to include the best day, time, time zone and number for us to call.  We will place your call-back request in queue starting at the time you indicated. Based on call volume, we will call you as close to that time as possible.  

**Product Registration** may be required to receive live technical support.  If your systems was purchased direct from XBLUE.com you Do Not need to register your system.  **[Click Here To Register](https://xblue.com/registration/)**