X16 Phone System Support

Here are links to the most popular X16 Support Topics:

• X16 Quick Start Guide - explains hardware setup & detailed initial setup steps
• System Setup - Initial Programming - includes how to make phones ring
• Automated Attendant Setup - how to record greetings
• Voice Mail Setup - including default password / remote access code
• Music on Hold - how to set up your own music / announcements on hold
• Adding Phones & Lines - setting up additional phones & telephone company lines
• Holiday Greeting Setup - instructions and video for setting up the X16 Holiday Greeting
• Lightning Damage Diagnosis - how to test for server damage caused by lightning

If you cannot find what you need, please contact us through our Product Support Group for assistance:  Call 866-925-8312 or Click to Send Us A Message.

If you send us a message, be sure to include the best day, time, time zone and number for us to call. We will place your call-back request in queue starting at the time you indicated. Based on call volume, we will call you as close to that time as possible.

FAQ Topics & Step By Step Instructions

• Automated Attendant Setup
• Adding Phones & Lines
• Call Forwarding
• Call Pick Up
• Caller ID Troubleshooting
• Communications Sharing Device
• Company Directory Setup
• Cordless Telephone Module
• External Paging
  
• Headset Connector Size
• Hold Recall / Hold Reminder
• Holiday Greeting Setup
• Lightning Storm Diagnosis
• Memory Backup & Surge Protection
• Music on Hold - Using Your Own Music
• Power Specifications
• System Default (Passwords, Operator, Ringing, etc.)
• System Setup - Initial Programming
• Telephone Connections Digital Extensions
• Telephone Line Connections
• Telephone Line Volume Adjustment
• Time and Date Settings
• Using Fax Machines
• Voice Mail Setup
• Voice Mail - Remote Access
  
• Whole System Renew (Factory Setup)

Documentation, Manuals & Guides

 

Quick Start Guide

This document provides a basic overview of wiring, connections and phone registration.

Installation Guide / Manual

This document provides detailed information about features and programming.

User Guide

This document provides information about the operation of extensions, voice mail and other user features.

Quick Reference Card

This document provides users the information needed to use their telephone extension.

Quick Reference Card (Spanish)

This document, written in Spanish, provides users the information needed to use their telephone extension.

X16 Cordless Telephone Module User Guide

This document provides detailed information about installation, Programming and Operation of the Cordless Telephone Module.

X16 Cordless Telephone Module Quick Reference Card

This document provides information about cordless telephone operation when connected to the X16 using the Cordless Telephone Module.

System Defaults

System Setup Password: ####

• If your password has been changed or you forgot your password, contact Product Support at 866-925-8312

Voice Mail Remote Code (Voice Mail Access Password / Code): 123

• This code is set at each telephone by going into Voice Mail Setup

System Operator Extension: 301

• The extension is programmable in System Setup > Mail System > Attendant EXT#
• See System Set Up - Initial Programming for more information on programming

Incoming Ringing Assignment (Auto Attendant Ring Setting): AA Only

• Incoming calls ring at the operator extension only, and other extensions cannot pick up or answer incoming calls
• See how to change this setting by going to System Set Up - Initial Programming

Auto Attendant Answer Timer (AA Answer Delay): 10 Seconds

• With this setting, incoming calls are picked up by the automated attendant after two or three rings
• See how to change this setting by going to System Set Up - Initial Programming

Extension Call Forwarding: Calls go to Voice Mail

• See how to change this setting at Call Forwarding

System Setup Steps - Initial Programming

Navigation Keys Used During Programming:

• Program Button: Located below the display on each digital telephone.
• Enter Button: The round key in the middle of the navigation keys to the right of the display.
• Navigation Keys: Used to scroll up, down, right or left. When in programming, values are selected by pressing the Up and Down navigation keys.
• Key Pad or Dial Pad: Sometimes used to dial values such as year, month, extension numbers or phone numbers.

Note: Initial programming is done through any phone by pressing the program button.

 

Incoming Ringing Programming:

Here are the steps to program the X16 system to set all incoming call rings at all stations:

1. At any digital phone, press the Program Button
2. Scroll to select System Setup and Enter
3. Put in the password and press Enter (#### is the default password)
4. Scroll up to go to the Mail System and press Enter
5. Scroll down to go to AutoAttend Ring and press Enter
6. Scroll to select All Ext On and press Enter

All phones will now ring on incoming calls until the AA answer delay timer expires

1. To set how long phones ring, scroll down to AA answer delay and press Enter
2. Use the navigation keys to scroll up or down to set the desired time, then press Enter
3. Press the left navigation key to exit programming

 

Ringing On / Off - Telephone Extension Ringer Adjustment:

Here are the steps to turn incoming call ringing on or off at each X16 digital telephone:

1. Go to the digital phone that you want to adjust
2. Press the Program Button and scroll to select Phone Setup, and then press Enter
3. Scroll up to Ringer On/Off and press Enter
4. Select the line you want to adjust and press Enter
5. Select On or Off and press Enter

Repeat steps 4 and 5 for all the lines you want to adjust.

 

Automated Attendant Setup:

Here are the steps to set the automated attendant times and record the announcements:

1. At any digital phone, press the Program Button
2. Scroll to select System Setup and Enter
3. Put in the password and press Enter (#### is the default password)
4. Scroll up to go to the Mail System and press Enter
5. Scroll down to Day Time and press Enter
6. Enter the time of day that your office opens for business and then press Enter
7. Scroll up or down to select AM or PM and then press Enter
8. Scroll down to Night Time and press Enter, then repeat steps 6 and 7

The next steps are used to record the day, night and auxiliary out going messages (OGM)

1. Scroll down to Day Time OGM and press Enter
2. Scroll to select Play or Re-Record and then press Enter
3. Continue to use Scroll and Enter to control the recorder

For best audio quality, use the handset when recording your announcement.

 

Night Out Going Message: To record this announcement, scroll down to Night Time OGM and repeat steps 2 and 3 from the second set of instructions above.

Auxiliary Out Going Message: To record this announcement, scroll down to AUX OGM and repeat steps 2 and 3 from the second set of instructions above.