New System – Limited Pre-Release – Contact Sales for Availability
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Pre-Release terms & conditions apply: As a pre-release product, multiple software and/or hardware updates may be required. Direct communication with XBLUE technical support is required to install and program the system.
X16e System Description
The XBLUE X16e Business Phone System Combines Flexibility & Performance with Easy System Setup,
Great Pricing & Features Found on Large Corporate PBX Phone Systems.
Full Featured Business Phone System
Your business phone system requirements are met with XBLUE X16e . The X16e includes Voice Mail for Every Phone Extension & Voice Mail to Email Message Delivery, and Advanced Multi-Level Auto Attendant with Transfer to Extensions, Groups and Cell Phones.
The X16e system supports up to 60 phones, 6 standard telephone company landlines and 15 XBLUE VoIP telephone lines. No additional hardware is required.
Easy System Setup
Just plug in the system server and then plug in the phones. Auto Extension Registration allows the phones and server to automatically connect and your system is fully operational.
Cell Phone Extension Integration for Mobile Users
Any cell phone can be a fully independent system extension. In addition, the user’s deskphone and cell phone extension can be programmed to be the exact same extension which means incoming calls will ring both phones at the same time. Mobile workers are now just an intercom call away as you actually can call one extension number to reach a mobile user regardless if they are in or out of the office.
Branch Office/Remote Worker Extensions
X16e system phones can be located off-site at home or remote offices and operate exactly the same as system phones located at the main office. The remote user can access lines, make intercom calls and use systems features in exactly the same manner as users at the main office.
With X16e you can connect Standard Analog Telephone Company Landlines and/or XBLUE VoIP Lines. Feel free to continue to use just standard telephone landlines, or choose both – it’s up to you! If you choose XBLUE’s VoIP telephone line service you will receive free technical support for the life of your X16e system.
Premium Business Telephone
XBLUE IP9g for X16e Phone Systems
Cordless Phones, Conference Phones
and Attendant Consoles available as needed.
X16e All Inclusive Features – No Add On Fees
The X16e includes a full suite of business phone system features that rivals that of large corporate PBX systems. Every X16e system includes popular business features like Automated Attendant, Voice Mail with individual boxes for every user, Call Announce Intercom / Paging, Conferencing & integrated Cell Phone system extensions.
In addition, advanced features are included to enhance business efficiency and productivity. Voicemail message delivery to Email, Call Queues, Detailed Call / Usage Reporting and Call Recording are among the advanced capabilities included with every X16e system. There are no licensing fees required to turn on advanced features.
Multiple Auto Attendants: Incoming Call Automation starts with the X16e Automated Attendant where callers can select from a menu of voice prompts or dial an extension number or other system destination. You can fully customize menu choices and announcements for your business, and include a Dial By Name directory to streamline access to individual system users. Even access to Conference Calls is simplified by enabling callers to directly select Conference Call Rooms without system user assistance.
Ring Groups and Call Queues: To improve coverage, incoming calls may be routed to Ring Groups or Call Queues. Ring Groups simultaneously alert multiple employees of unique types of incoming calls. Call Queues may be setup to automatically place calls “on hold” and place callers in queue for the next available employee. While in queue, callers hear a series of announcements which can be customized.
Auto Call Back & Wait Time Announcements: The Auto Call Back function gives callers in a call queue the option to request a call back. When an employee becomes available for the call back the system alerts the employee and makes the call back. In addition, call queue announcements are available to inform callers in queue of their approximate wait time and place in line.
Call Recording for All Calls & Per Call: For customer service improvement and security, audio recordings of phone calls may be captured and saved. A system administrator may set up recording for all calls, or each system user may record calls on a per call basis.
Call Monitoring & Call Detail Reports: Managers & Supervisors may be setup to monitor live telephone calls for quality and training purposes. All incoming and outgoing call details are captured enabling custom system usage reports to be generated and exported by a system administrator. Call date, duration, line used, number called and Caller ID data are all available.
X16e Features List
Analog Telephone Landline Compatible
Cable & Fiber Telephone Line Compatible
XBLUE VoIP Line Compatible
XBLUE IP9g Phone Compatible
Cordless VoIP / SIP Phone Compatible
3rd Party IP Phone Compatible
Flexible Extension Numbers
Music On Hold – Built-In Default
Music / Announcements On Hold – File Upload
Intercom w/ Hands Free Reply
Paging – Internal & External
Paging – Multi-Cast
Interface for External Paging (Optional)
Incoming Fax to Email Delivery
Mobile Cell Phone / Remote Extension Integration
Remote System Phones / Extension (Fully Functional)
Direct Inward System Access for Outgoing Calls
Call Transfer / Forward & Pickup
Call Forward to Remote Numbers (Cell, Home Etc.)
Call Transfer to Remote Numbers (Cell, Home Etc.)
Caller ID & Caller ID Logs
Speed Dial (Dial Codes: 512)
Phone Book (Name / Number Lookup: 512)
Conference Call – 3 party on XBLUE phones
Conference Call Rooms – Password Protected
Hold / Call Park Locations (100)
Voicemail Boxes for Every Installed Phone
Virtual Voice Mailboxes (No Phone Required)
Voicemail to Email Delivery
Direct Transfer to Voicemail Boxes
Caller Exit from Voicemail
Auto Attendant Menus (Multiple: 100)
Auto Attendant Greetings (Day, Night, etc.)
Auto Attendant Extension Dialing
Auto Attendant Single Digit Dialing
Auto Attendant Transfer to Groups
Auto Attendant Dial by Name Directory
Call Queues & Ring Groups
Call Queue Agent Logon / Logoff
Call From Queue Agent Announcement
Per-Queue Announcements to Callers
Queue Group Cascading
Queued Auto Call Back Function
Queued Place In Line Announcement
Queued Time to Answer Announcement
System Call Logs (SMDR / CDR)
Call Record – All Calls & Per Call
* Pre-Release terms & conditions apply:
The system is offered as pre-release in limited distribution prior to full product release. As a pre-release product, multiple software and/or hardware updates may be required. Direct communication with XBLUE technical support is required to install and program the system.