FAQ – Can I pick up calls from hold at any phone?

Questions from an Amazon shopper

If a call is placed on hold on one phone, can any of the other three pick up that call on hold by selecting the line the held call is on?

The answer is Yes.  Every line connected to the X16 system has a button on every X16 phone .  We call this button a line appearance.  Any line on any phone can be placed on hold.  When on hold any system user can go to any phone and press that line’s button to take the call off hold and speak to the caller.  In fact, line buttons on hold flash and have a unique LED color compared to idle lines or line in use by other users.

You can always speak directly to an XBLUE representative who will give you all the system details and how they related to your business needs.  Contact Us