Beware The Long Email Trail

The following excerpt from Larry Steinmetz’s book, “Kansas Sense: Simple Business Wisdom from the Heartland,” illuminates practical and philosophical stories that easily resonate with leaders from all walks of life. BEWARE THE LONG EMAIL TRAIL A great benefit of email is the ability to communicate with a broad group of people on a single subject. […]

3 Customer Service Rules That Impact Your Bottom-Line

Good customer service is the lifeblood of any business. It is the fuel that keeps a business running and the rudder that steers the ship. Providing excellent customer service can create lifelong customers and strengthen the bonds with existing clients.  One of the most often quoted advantages of being a small business is the ability […]