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FAQ X3030 and X4040 IP Phone Randomly Soft Reboot

Question: What does it mean when my phones show “soft reboot”?

Answer: When the X3030 and X4040 phones show “soft reboot” – check your network settings. This is not usually a phone system issue.If the phones register after the reboot and everything works like it did before and after the reboot, you most likely have a network issue. This typically happens if the DHCP lease expires and the DHCP server didn’t provide the IP address in the DHCP lease negotiation. Another scenario would be if the IP address of the phone changes. This will also cause a reboot.

If you are still having issues please contact us and our technicians will help you troubleshoot the issue.