XBLUE Cloud Support

Thank you for choosing XBLUE Cloud for you business phone system.

When you placed your order for your new XBLUE Cloud system we sent you an email titled “Request for XBLUE Cloud System Critical Information”. The email included instuctions for providing information for us to streamline setting up your new cloud phone system. In addition, information was included about porting your existing telephone number. If you did not receive this email please conact XBLUE Sales at 866-925-8312.

ABOUT YOUR TELEPHONE NUMBER

DO NOT DISCONNECT Your Existing Service Until the Port is COMPLETE

In the interim you use the assigned temporary number until your port is complete. You can use this number and your current carrier’s call forward feature to get all your current carrier calls on the new XBLUE Cloud service prior to the port completion.

Important information about XBLUE IP Phones shipped to you for use with your XBLUE Cloud System

Included with each of your new XBLUE phones is an informational card titled “User Instruction – Startup”.

You will find it in the box or taped to the outside of the box.

These cards are very important, DO NOT THROW THEM AWAY. These are going to assist you when you set up and install your new phones. Keep these cards with the phones they came with, do not mix them up. They are configured for each individual phone.

To prepare for the installation of your phones, we ask that you would do the following:

Take each phone to the location where it will be installed (i.e. each desk, office, building, etc).
Take the phone out of the box, attach the handset, coil cord, and the kickstand.
Keep the informational card shown above WITH the phone.
The system administrator at your office will have completed the Critical Information form for your specific services to be activated.
DO NOT plug-in the phone until the Critical Information form is complete and submitted to XBLUE. Contact your system administrator or contact our Support Department if you are unsure.
You can schedule the installation of your new phones with our tech department. Schedule installation only after you have received your phones and you have submitted your Critical Information forms.
If you are choosing to install the phones without help from our tech department, make sure that you follow the directions on the informational cards included with the phones. However, we do recommend that you take advantage of your free installation assistance with our tech support team.
When XBLUE has completed your configuration (Critical Info received and processed), your phones will boot up as they are configured for your application.
The information on the card is the Username and Password required at the time they boot up to pull down this information from the XBLUE Cloud.

Conecting Your New XBLUE Phones

Your XBLUE phones are configured for connection to the XBLUE Cloud prior to shipment. When you receive your XBLUE Cloud phones simply connect them to a high-speed internet connection for the best telephone service experience.

If you have a cable coming to your computer you can use that same cable to connect to the network connector on the back of your new XBLUE IP Phone and then connect your computer to the computer port on the back of the phone. Both devices are then connected to the office network and the Internet.

The following diagram is for an IP7g phone. However the information is vaild for any XBLUE IP phone.

Connection Notes

Your ISP (Internet Service Provider) may have two devices, Modem + Router, or one device, Combination Modem/Router. The illustration above shows two separate devices.
The connection of your XBLUE IP Phone to your network is best on a wired connection directly to a vacant “LAN” port of the router. If there are no vacant ports a Data Switch is required to duplicate these ports to allow additional network devices to be connected.
It is possible to eliminate use of the plug-in power supply that shipped with your XBLUE phones by connecting phones to a PoE (Power over Ethernet) Data Switch.
If there is no cable from the router to where the phone will be used it is best to install a cable. However a WIFI Adapters can be used to help when cable installation is too difficult or impossible.
Your cable colors may be different. The colors used here are for illustration purposes only. The cables in use are standard Ethernet cables.

About Your Temporary/New Telephone Number:

Port – Keeping your phone number(s): If you have requested a PORT of a current telephone number to the XBLUE Cloud service, it will be submitted when all information has been provided. If you have not already done so please follow the link and complete the form now so that your Port Request can be filed with your existing carrier. When you complete the form you will be required to upload a copy of the most recent current provider phone bill. Contact us if you need to port more phone numbers.

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XBLUE Cloud Support

Thank you for choosing XBLUE Cloud for you business phone system.

ABOUT YOUR TELEPHONE NUMBER

DO NOT DISCONNECT Your Existing Service Until the Port is COMPLETE

About Your Temporary/New Telephone Number:

Real Business Phone Systems Experts are Ready to Help!