When you placed your order for your new XBLUE Cloud system we sent you an email titled “Request for XBLUE Cloud System Critical Information”. The email included instuctions for providing information for us to streamline setting up your new cloud phone system. In addition, information was included about porting your existing telephone number. If you did not receive this email please conact XBLUE Sales at 866-925-8312.
In the interim you use the assigned temporary number until your port is complete. You can use this number and your current carrier’s call forward feature to get all your current carrier calls on the new XBLUE Cloud service prior to the port completion.
Important information about XBLUE IP Phones shipped to you for use with your XBLUE Cloud System
Included with each of your new XBLUE phones is an informational card titled “User Instruction – Startup”.
You will find it in the box or taped to the outside of the box.
These cards are very important, DO NOT THROW THEM AWAY. These are going to assist you when you set up and install your new phones. Keep these cards with the phones they came with, do not mix them up. They are configured for each individual phone.
To prepare for the installation of your phones, we ask that you would do the following:
Conecting Your New XBLUE Phones
Your XBLUE phones are configured for connection to the XBLUE Cloud prior to shipment. When you receive your XBLUE Cloud phones simply connect them to a high-speed internet connection for the best telephone service experience.
If you have a cable coming to your computer you can use that same cable to connect to the network connector on the back of your new XBLUE IP Phone and then connect your computer to the computer port on the back of the phone. Both devices are then connected to the office network and the Internet.
The following diagram is for an IP7g phone. However the information is vaild for any XBLUE IP phone.
Connection Notes
Port – Keeping your phone number(s): If you have requested a PORT of a current telephone number to the XBLUE Cloud service, it will be submitted when all information has been provided. If you have not already done so please follow the link and complete the form now so that your Port Request can be filed with your existing carrier. When you complete the form you will be required to upload a copy of the most recent current provider phone bill. Contact us if you need to port more phone numbers.
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