Cloud VoIP Telephone Line Support

For changes to your current line service use the VoIP Service Change Request Form →

Contact Product Support if you are experiencing problems or a service outage.

Call 866-925-8312 or Click to Send Us A Message

If you send us a message, be sure to include the best day, time, time zone and number for us to call. We will place your call-back request in queue starting at the time you indicated. Based on call volume, we will call you as close to that time as possible.

X16 VOIP Gateway Wiring Diagrams


HT812 / HT814



SPA112 to X16 Wiring Diagram


The XBLUE X16 System uses a specialized adapter to connect Cloud Line Service to it's communications server. If directed by Product Support the adapter's software can be updated. Here's the latest version:  X16 VoIP Line Module Software version 1.3.5(004p) (for X16VLM) (supported version of Cisco SPA112 hardware).