There are two types of call pick up: intercom and CO line. In both cases, the telephone which picks up the call must be ringing.

  1. Intercom – When one extension calls another extension, but the called party is not there, the calling party presses the * key to activate ringing. If the extension user of the called party hears their extension ringing, they may press the * key on any other telephone endpoint and pick up the actively ringing call.
  2. CO Line – Transferred telephone company lines can be picked up by another extension by pressing the # key on their telephone endpoint.

NOTE: The user must press * or # before lifting the handset or pressing the speaker button.

  • When the * key is pressed, the first ringing extension will be picked up.
  • When the # key is pressed, the first transferred CO line will be picked up.