X16 Auto Attendant Setup

 

The X16 auto attendant allows incoming calls to be answered and presented with a customized greeting. The greetings are called “day time OGM” and “night time OGM” (OGM is the abbreviation for Out Going Message). Once calls are answered, callers may dial an extension number and be immediately transferred to the destination associated with the digits they dialed. Callers may also dial zero for the assigned operator extension (301 by default), or they can dial seven to hear an additional custom greeting called the “Auxiliary OGM.”  The Auxiliary OGM is typically used for recording a Company Directory.

Note: The only digits callers can dial are 301 through 399, zero or seven. If callers dial any other digits, or if no digits are dialed, there will be an eight-second delay before the call is transferred to the operator extension.

Day & Night Time and Announcement Setup:

  1. At any digital phone, press the Program Button
  2. Scroll to select System Setup and press Enter (center navigation key)
  3. Put in the password and press Enter (#### is the default password)
  4. Scroll up to go to the Mail System and press Enter
  5. Scroll down to Day Time and press Enter
  6. Enter the time of day that your office opens for business and then press Enter
  7. Scroll up or down to select AM or PM and then press Enter
  8. Scroll down to Night Time and press Enter, and then repeat steps 6 and 7

The next steps are used to record the Day, Night and Auxiliary out going messages (OGM).

Note: For best audio quality, use the handset when recording your announcement.

Day Out Going Message:

  • Scroll down to Day Time OGM and press Enter
  • Scroll to select Play or Re-Record and then press Enter
  • Continue to use Scroll and Enter to control the recorder

Night Out Going Message:

  • Scroll down to Night Time OGM and press Enter
  • Scroll to select Play or Re-Record and then press Enter
  • Continue to use Scroll and Enter to control the recorder

Auxiliary Out Going Message:

  • Scroll down to AUX OGM and press Enter
  • Scroll to select Play or Re-Record and then press Enter
  • Continue to use Scroll and Enter to control the recorder