On-Site System for up to 16 Phones – Uses Phone Company Lines and Wiring found in Most Offices.
On-Site System for up to 32 Phones – Uses Phone Company Lines and Wiring found in Most Offices.
On-Site VoIP System for to 4 to 100+ Phones – Uses Phone Company Lines or XBLUE VoIP Telephones Lines.
Cloud System For 3 to 40+ Phones – Every System User has a Dedicated XBLUE VoIP Telephone Line.
Cloud System For 10 to 40+ Phones – Users can have Dedicated or Shared XBLUE VoIP Telephone Lines.
| System Capacities & Specifications | X16 | X16 Plus |
QB | XBLUE Cloud |
Cloud Burst |
| Technology (VoIP is SIP V2) | Digital | Digital / VoIP Hybrid | VoIP Hybrid | Cloud VoIP | Cloud VoIP |
| Internet Required for External Voice Telephone Calls |
No | No | No | Yes | Yes |
| Standard Analog Telephone Line Compatible | Yes | Yes | Yes | No | No |
| Maximum Capacity Phones / Extensions | 16 | 32 | 200* | 40* | 40* |
| Maximum Capacity Telephone Lines | 6* | 12 | 124* | N/A | 100 |
| Maximum Capacity of Digital Phones | 16 | 16 | 0 | 0 | 0 |
| Maximum Capacity Telephone Lines | 6* | 12 | 124* | N/A | 100 |
| Maximum Capacity of IP Phones | 0 | 16 | 200* | 40* | 40* |
| Total Standard Analog Telephone Lines (POTS) | 6* | 6* | 24* | None | None |
| Total VoIP Telephone Lines / Channels | 6* | 6 or 8* | 100* | 60* | 60* |
| Maximum XBLUE Phone Extensions | 16 | 32 | 200* | 40* | 40* |
| Maximum Analog Phones (Conference, FAX Machines, Etc.) |
0 | 16* | 24* | 24* | 24* |
| Incoming Fax to Email Delivery (Single Email Address per Fax Number/Line) |
No | No | Yes | Yes* | Yes* |
| Flexible Extension Numbers | Fixed | 2 – 4 Digits | 2 – 7 Digits | 2 – 7 Digits | 2 – 7 Digits |
| Music On Hold – Built-In Default | Yes | Yes | Yes | Yes | Yes |
| Music / Announcements On Hold – File Upload | No | No | Yes | Yes | Yes |
| Music / Announcements On – Player Interface | Yes* | Yes* | No | No | No |
| External Paging System Interface | Yes* via unused CO port |
Yes | Yes* | Yes* | Yes* |
| Remote Admin (Port Forwarding Required) | No | Yes | Yes | N/A | N/A |
| Direct Inward System Access | No | No | Yes | Yes | Yes |
| Cable Type for System Phones | Cat 3 | Cat 3, 5, 5e or 6 | Cat 5, 5e or 6 | Cat 5, 5e or 6 | Cat 5, 5e or 6 |
| Connector Type for System Phones | RJ11 | RJ11/RJ45 | RJ45 | RJ45 | RJ45 |
| Phone / Extension Features | X16 | X16 Plus |
QB | XBLUE Cloud |
Cloud Burst |
| Integrated System Phone Models | 1670 Phone | XD10 Phone | XBLUE IP Phones | XBLUE IP Phones | XBLUE IP Phones |
| Cordless Phones (Integrated VoIP/SIP) | No | Yes* | Yes | Yes | Yes |
| 3rd Party IP Phone Compatibility (See XBLUE Qualification List) |
No | No | Yes | Yes | Yes |
| User Programmable Buttons (Phone Models 1670, XD10 & IP9g) | 12 per 1670 phone | 10 per XD10 phone | 30 per IP9g phone | 30 per IP9g phone | 30 per IP9g phone |
| Back-lit Display / LCD (X16 Digital & IP9g) | Yes | Yes | Yes | Yes | Yes |
| Built-In Headset Jack (X16 Digital & IP9g) | 3.5 mm | RJ-9 | RJ-9 | RJ-9 | RJ-9 |
| Bluetooth Headsets / USB Dongle | No | IP8g & IP9g Phones* | IP8g, IP9g, IP11g Phones* | IP8g, IP9g, IP11g Phones* | IP8g, IP9g, IP11g Phones* |
| Remote System Phones – Fully Functional | No | Yes* | Yes* | Yes | Yes |
| Mobile / Remote Extension Integration | No | Yes* | Yes* | Yes | Yes |
| Softphone App (iPhone, Android & Desktop Computer) |
No | No | No | Yes | Yes |
| User & System Features | X16 | X16 Plus |
QB | XBLUE Cloud |
Cloud Burst |
| Call Forward to Remote Numbers (Cell, Home & Other Phone Numbers) |
Yes | Yes | Yes | Yes | Yes |
| Call Transfer to Remote Numbers (Cell, Home & Other Phone Numbers) |
No | Yes | Yes | Yes | Yes |
| Paging – Internal Page Groups | All Call Only | Yes | Yes | Yes | Yes |
| Paging – Multi-Cast (Page Multiple Groups Simultaneously) |
No | Yes | Yes | Yes | Yes |
| Interface for External Paging* | Yes | Yes | Yes | Yes | Yes |
| Call Announce w/ Hands Free Reply | Yes | Yes | Yes | Yes | Yes |
| Telephone Programming (Menu Driven) | Yes | Yes | Yes | Yes | Yes |
| Conference Call – 3 party on XBLUE phones | 3 | 3 or 4* | 3 or 4* | 3 or 4* | 3 or 4* |
| Conference Rooms – Password Protected | No | Yes | Yes | Yes | Yes |
| Conference Rooms – Participant Status & Control | No | No | No | No | No |
| Call Park Locations | 0 | 100 | 100 | 100 | 100 |
| Telephone Line Appearance | Yes | Yes | No | No | No |
| Call Logs | No | Yes | Yes | Yes | Yes |
| Caller ID | Yes | Yes | Yes | Yes | Yes |
| Caller ID Logs | Yes | Yes | Yes | Yes | Yes |
| System Call Logs (SMDR / CDR) | No | Yes | Yes | Yes | Yes |
| Speed Dial Capacity (Dial Codes) | 12 Per Phone |
100 Per System |
512 Per System |
512 Per System |
512 Per System |
| Phone Book Capacity (Name / Number Look Up) | 50 Per Phone |
40 Per Phone |
500 Per Phone* |
500 Per Phone* |
500 Per Phone* |
| LDAP Server Contacts | NA | NA | 1000 Per Phone* |
1000 Per Phone* |
1000 Per Phone* |
| Call Forward No Answer | Yes | Yes | Yes | Yes | Yes |
| Call Forward Busy | No | Yes | Yes | Yes | Yes |
| Call Forward All Calls | No | Yes | Yes | Yes | Yes |
| Call Forward (Follow Me / Cascading) | No | Yes | No | No | No |
| Call Transfer | Yes | Yes | Yes | Yes | Yes |
| Call Pickup | Yes | Yes | Yes | Yes | Yes |
| Call Record Per Call | Yes | Yes | Yes | Yes | Yes |
| Call Record All Calls | No | No | Yes | Yes | Yes |
| Call Record – External Storage | No | No | Yes | No | No |
| Call Record – Storage Expansion | No | No | Yes | Yes | Yes |
| Voice Mail Features | X16 | X16 Plus |
QB | XBLUE Cloud |
Cloud Burst |
| Voicemail Boxes (One per Installed Phone) | Yes | Yes | Yes | Yes | Yes |
| Virtual Voice Mailboxes (No Phone Required) | No | No | Yes | Yes* | Yes* |
| Direct Transfer to Voicemail Boxes | Yes | Yes | Yes | Yes | Yes |
| Caller Exit from Voicemail | No | No | Yes | Yes | Yes |
| Voicemail to Email Delivery | No | Yes | Yes | Yes | Yes |
| Voicemail Storage Capacity (Default) | 2 Hours / System |
99 msgs/ph | 1000 Msgs / Mailbox |
1000 Msgs / Mailbox |
1000 Msgs / Mailbox |
| Voicemail Storage Expansion | No | No | Yes | Yes | Yes |
| Auto Attendant & Automation | X16 | X16 Plus |
QB | XBLUE Cloud |
Cloud Burst |
| Auto Attendant (IVR) Menus | 2 | 1 | 32 | 128* | 128* |
| Auto Attendant Greetings (Day, Night, etc.) | 4 | 4 | 32 | 128* | 128* |
| Auto Attendant Extension Dialing | Yes | Yes | Yes | Yes | Yes |
| Auto Attendant Single Digit Dialing | 0 and 7 only | 0 through 9 | 0 through 9 | 0 through 9 | 0 through 9 |
| Auto Attendant Transfer to Groups & Queues | No | Yes | Yes | Yes | Yes |
| Auto Attendant Dial by Name Directory | No | No | Yes | Yes | Yes |
| Ring Groups | No | Yes | Yes | Yes | Yes |
| Call Queues | No | No | 100 | 100 | 100 |
| Queue Group Cascading | No | No | Yes | Yes | Yes |
| Queued Auto Call Back Function | No | No | No | No | No |
| Queued Place In Line Announcement | No | No | Yes | Yes | Yes |
| Queued Time to Answer Announcement | No | No | Yes | Yes | Yes |
| Call From Queue Agent Announcement | No | No | Yes | Yes | Yes |
| Call Queue Agent Logon / Logoff | No | No | Yes | Yes | Yes |
| Per-Queue Announcement to Caller | No | No | Yes | Yes | Yes |
| Queue Status Monitoring (Dashboard in Admin) | No | No | No | No | No |
* Additional Hardware and/or Software may be required. ** Quantity varies depending on system configuration
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