Cloud Burst replaces your telephone company phone lines and office phones with an advanced communications system that includes Automated Attendant, Voice Mail with individual boxes for every user, Call Announce Intercom / Paging, Conferencing and integrated Cell Phone system extensions.
Cloud Burst telephone service and office phones are fully supported by XBLUE’s professional technical support team. Our experts will streamline the setup process and on-going operation of your office.
Every Cloud Burst Phone System includes popular business features like Automated Attendant, Voice Mail with individual boxes for every user, Call Announce Intercom / Paging, Conferencing & fully integrated Cell Phone system extensions.
In addition, a full suite of advanced features are included to enhance business efficiency and productivity. Voicemail message delivery to Email, Call Queues / Call Center functions, Detailed Call / Usage Reporting and Call Recording are among the advanced capabilities included with every Cloud Burst Phone System. There are no additional fees required to turn on advanced features.
Any cell phone can be a fully independent system extension. In addition, the user’s deskphone and cell phone extension can be programmed to be the exact same extension which means incoming calls will ring both phones at the same time. Mobile workers are now just an intercom call away as you actually can call one extension number to reach a mobile user regardless if they are in or out of the office.
Cloud Burst phone systems can be located off-site at home or remote offices and operate exactly the same as system phones located at the main office. The remote user can access lines, make intercom calls and use systems features in exactly the same manner as users at the main office.
Incoming Call Automation starts with the Cloud Burst Automated Attendant / IVR where callers can select from an audio menu or dial an extension number or other system destination. You can fully customize menu choices and announcements for your business, and include a Dial By Name directory to streamline
access to individual system users. Even access to Conference Calls is simplified by enabling callers to select Conference Call Rooms.
To improve coverage, incoming calls may be routed to Ring Groups or Call Queues. Ring Groups simultaneously alert multiple employees of unique types of incoming calls. Call Queues may be setup to automatically place calls “on hold” and play custom announcements to inform callers of their approximate wait time. Calls may be routed in a linear fashion or evenly distributed.
For customer service improvement and security, audio recordings of calls may be captured and saved. A system administrator may set up recording for all calls, or each system user may record calls on a per call basis. Recordings are stored on an optional memory card or in a data network folder.
Incoming and outgoing call details are captured enabling custom system usage reports to be generated and exported by a system administrator. Details like call date, duration, line used, number called and Caller ID data are all available.
The XBLUE IP7g is a Dual Display, Gigabit, Enterprise-Grade IP Phone.
Separate Main & User Programmable Color Displays Improve User Productivity.
The Main Display Shows Call Details & Call Logs while the User Display Shows Status of up to 30 System Users in 5 Quick Select Pages.
The HD VoIP technology of the IP7g enables clear, high quality audio on every call.
The phone’s Dual Port Gigabit Data Switch optimizes data cabling while supporting Gigabit network broadband throughput.
Optionally, Cloud Burst supports many standardized SIP 2.0 Endpoints*, including IP-based Cordless and Conference Room phones.
|Technology: VoIP (SIP V2)|
|Internet Required for External Voice Telephone Calls|
|Standard Analog Telephone Line Compatible – Custom Option|
|Maximum Phones per System is 10 (Custom Expansion Available)|
|Remote System Phones – Full Function Extensions|
|Mobile / Remote Extension Integration|
|Max. Analog Devices is 2 (For Fax, External Page, etc.)|
|Cordless VoIP / SIP Phone Compatible|
|Flexible Extension Numbers Range is 2 to 7 Digits|
|Music On Hold – Built-In Default|
|Music / Announcements On Hold – File Upload|
|Browser Based Programming|
|Cable / Wiring Specifications: Requires Cat 5 or Higher|
|Phone Connector Type is RJ45|
|Analog Device Connectors is RJ11|
|Voicemail Boxes (One per Installed Phone)|
|Virtual Voice Mailboxes (No Phone Required)|
|Direct Transfer to Voicemail Boxes|
|Caller Exit from Voicemail|
|Voicemail to Email Delivery|
|Voicemail Storage Capacity is 1000 Msgs / Mailbox|
|Call Forward to Remote Numbers (Cell, Home Etc.)|
|Call Transfer to Remote Numbers (Cell, Home Etc.)|
|Paging – Internal (Up to 59 Groups)|
|Paging – Group (Up to 59 Members)|
|Call Announce w/ Hands Free Reply|
|Telephone Programming (Menu Driven)|
|Call Record – All Calls & Per Call|
|Call Record – External Storage|
|Auto Attendant Menus is up to 100|
|Auto Attendant Greetings (Day, Night, etc.) is up to 100|
|Auto Attendant Extension Dialing|
|Auto Attendant Single Digit Dialing is 0 through 9|
|Auto Attendant Transfer to Groups|
|Auto Attendant Dial by Name Directory|
|Call Queues – up to 100|
|Queue Group Cascading|
|Queued Place In Line Announcement|
|Queued Time to Answer Announcement|
|Call From Queue Agent Announcement|
|Call Queue Agent Logon / Logoff|
|Per-Queue Announcement to Caller|
All Inclusive Features: All Cloud Burst Phone System capabilities are available and ready for use! There are no add-on licensing fees to enable system features. Depending on your level of expertise, some Cloud Burst functions, 3rd party devices & dial tone services may require paid XBLUE Professional Service to assist in setup. We can help you customize your Cloud Burst system specifically for your unique business requirement.
Technology: Cloud Burst utilizes VoIP, SIP technology that requires Internet access. The availability of service is dependent on your existing Internet service.
Service Location: Service location must be located in the contiguous 48 United States (this excludes locations in Alaska, Hawaii and Canada).
One-Year Commitment: Cloud Burst service requires a one-year commitment from date of order.
Included Services: One Local Phone Number, Caller ID, Incoming Call Roll Over (Hunting) and automatic Fail-safe Forwarding to a phone number you specify in the event of a network, Internet or power failure.
Additional Services: You can add existing or new Local and Toll free telephone numbers to your monthly service. Number Porting enables you to keep your existing phone number(s),
Use of FAX: FAX transmission on this service is limited to documents with up to 5 pages . If larger documents need to be faxed we suggest use of an electronic fax service or a standard analog telephone line.