X16 Default Passwords Settings & Operation

System Password: ####  If your password has been changed or you forgot your password, contact Product Support at 866-925-8312 System Operator Extension: 301 The extension is programmable in System Setup > Mail System > Attendant EXT# See System Set Up – Initial Programming for more information on programming Incoming Ringing Assignment (Auto Attendant Ring Setting): AA Only […]

FAQ – Do we need a telephone line for each extension / phone in the system?

Questions from a potential customer: If we have one phone line, can we have multiple extensions or would we have to purchase a line for each extension? The simple answer is no.   For clarity let’s use the terms Extension, Phone and User as meaning the same thing.  A line for each user or phone is […]

FAQ – Can I pick up calls from hold at any phone?

Questions from an Amazon shopper If a call is placed on hold on one phone, can any of the other three pick up that call on hold by selecting the line the held call is on? The answer is Yes.  Every line connected to the X16 system has a button on every X16 phone .  […]

FAQ – Do XBLUE Systems Support Digital Telephone Lines?

Question from an XBLUE.com visitor: “Do these Xblue systems handle digital telephone lines versus analog telephone lines?” This question comes up often.   All XBLUE Office Phone Systems support Standard Analog and VoIP Telephone Lines.  The term “digital” is used primarily in cable or telephone company marketing.  For instance, a cable television company that provides internet […]

FAQ – Does the X16 system have intercom?

Question form an Amazon shopper Does this system have an intercom between the phones? Yes – the X16 system has an intercom with hands-free capability. The intercom enables you to call other phones (extensions) in the system. The hands-free reply function of the intercom enables you to voice-announce through the speaker of the other person’s […]

FAQ – SIM Card, Cellular Based Telephone Lines

XBLUE systems operate with standard, analog telephones company lines. All system also supports XBLUE VoIP line (aka SIP Trunks).  Cellular (SIM card) based line service requires a 3rd party adapter. Please contact XBLUE free pre-sale tech support for more information.

FAQ – What is automated assistant?

Questions from an Amazon shopper 1- What is automated assistant? 2- My office needs a programmable “phone tree” system for patients to use when calling. “press 1 for billing”, etc. Is that possible through the programming for these systems? Is that automated assistant? Automated assistant and phone tree are terms sometimes used to refer to […]

Which XBLUE Phone Systems Use Standard Analog Telephone Lines?

XBLUE X16, X25, X50 & QB Systems Use Standard Analog Telephone Lines Our office phone systems are fully compatible with standard, analog telephone lines that are available from major local telephone companies. Depending on the XBLUE system, Digital or VoIP (voice-over-ip) technology may be used to facilitate on-site connection of telephones to the system’s communication […]