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Improving Tone. Improving Customer Experience.

Improving Tone. Improving Customer Experience. By Amy Skelley and Cendie Stanford Customer service is like good music, you know it when you hear it.   It can be frustrating, as a customer, to spend your precious time calling a company for assistance and then hearing the monotone, robotic voice of a customer service representative that doesn’t appear to be happy taking the call. You immediately cringe and wonder if this person will go above and beyond to help resolve your problem.

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