Featured Articles

5 Questions Your Phone Line Provider Hopes You’ll Never Ask

5 Questions Your Phone Line Provider Hopes You’ll Never Ask 1. Can I cancel my contract? A key consideration when choosing your office phone line provider is understanding their terms and conditions. There are several uncertainties in running a business and as an owner, you need the flexibility to change your mind when it’s time. Many  phone line providers, in an effort to maximize their profits, will lock you into costly long term contracts. There are several companies competing for

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Beware The Long Email Trail

The following excerpt from Larry Steinmetz’s book, “Kansas Sense: Simple Business Wisdom from the Heartland,” illuminates practical and philosophical stories that easily resonate with leaders from all walks of life.   BEWARE THE LONG EMAIL TRAIL   A great benefit of email is the ability to communicate with a broad group of people on a single subject. You can forward messages that include valuable content to others, such as verbatim comments, reports or specific instructions from others. But as with

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The Fallacy of “You Can’t Have It All”

  “Price, quality or service. Pick two.”   You may have heard of this old adage known as “The Triple Constraint.” Project Manager describes “The Triple Constraint” in business as a model of the constraints inherent in managing a project. Basically, this represents the idea that “you can’t have it all” and you must choose which areas to prioritize in order for maximum success. Those constraints are: 1) Cost: The financial constraints of a project, also known as the project

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Face a Difficult Decision?

The following excerpt from Larry Steinmetz’s book, “Kansas Sense: Simple Business Wisdom from the Heartland,” illuminates practical and philosophical stories that easily resonate with leaders from all walks of life.   Having to make difficult decisions is a common and necessary occurrence for any business team. These decisions can pertain to many different areas. It can involve deciding on how to market, how to design or how and when to release a new product or service.  Or it can be determining key

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3 Customer Service Rules That Impact Your Bottom-Line

Good customer service is the lifeblood of any business. It is the fuel that keeps a business running and the rudder that steers the ship. Providing excellent customer service can create lifelong customers and strengthen the bonds with existing clients.  One of the most often quoted advantages of being a small business is the ability to personalize the experience your customers receive by giving each buyer individualized attention. Beyond the product or service you’re selling, good customer service lends itself

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What You Need to Know About Recording Phone Calls

When it comes time to do business, there’s a real added benefit to recording live phone calls. Recorded calls can be great for training new employees and giving you better insights into your customers’ needs. Of course, you also need to make sure you know what laws could affect your ability to record and store those phone calls. So let’s make sure you (or your business) is ready to start recording calls while obeying applicable laws. Recording Phone Calls Requires

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